Myth: It’s hard to book an appointment.
Busted: You can book an appointment online up to 24 hours in advance. Using your Rush username and password, log onto Rush Wellness on Inside Rush to schedule an appointment now.
Myth: There are limited services offered to students.
Busted: All students have access to free, unlimited counseling, coaching, and other wellness-related services at the Center for Clinical Wellness for the duration of their program at Rush. Ahead of graduation, our team will help students get connected with a long-term care provider if needed.
Myth: It costs money to use the Center for Clinical Wellness.
Busted: All services provided by the Center for Clinical Wellness are free to students.
Myth: Other people can find out that I use the Center for Clinical Wellness.
Busted: The facility design, business process, and all interactions with our team members were built on the fundamental principles of confidentiality and privacy. Our innovative waiting room minimizes visibility and is paired with a one-way flow of traffic to ensure confidentiality for our visitors.
Our private consultation rooms are fitted with highly-specialized acoustic foam embedded within the walls to absorb sound transmission. The Center for Clinical Wellness does not use Epic or Rush-wide medical records. All documentation is stored in a multi-layer encrypted, HIPAA-compliant system, licensed and used only by the Center for Clinical Wellness.
Myth: I don’t have access to a psychologist or psychiatrist at the Center for Clinical Wellness.
Busted: You can access psychology, psychiatry, and other wellness-related services through the Center for Clinical Wellness. All clients first meet with a social worker foran intake session for clinical assessment of needs and to determine goals. Our social work team are trained mental health professionals who provide clients with psychotherapy as well as care management support. They can help you navigate your care overall and assist if you need support from a psychologist or psychiatrist.
Myth: The Center for Clinical Wellness is not convenient to students.
Busted: While the Center for Clinical Wellness does not now offer open office hours due to COVID-19 spacing restrictions, student accessibility and convenience are important to us. If students are unable to find an appointment time that meets their needs or want to schedule/change an appointment within 24 hours, you can contact us at firstname.lastname@example.org.
If you need immediate support, you can contact the Rush Wellness Assistance Program at (833) 304-3627.
Myth: The Center for Clinical Wellness is not as good as the former University Counseling Center.
Busted: In 2018, the American College Health Association (ACHA) performed an on-site review of Rush University services, including the University Counseling Center. As part of their final recommendations, they outlined several best practices, which encompassed revisiting the location, scope, and services offered to learners, in order to better promote a culture of wellbeing. The transition to the Center for Clinical Wellness is directly in line with these recommendations.
The Center for Clinical Wellness directly incorporated these recommended best practices to benefit students. These include:
- an expansion of the hours of operation from 9 a.m. - 5 p.m. (University Counseling Center) to 7 a.m. - 7 p.m. (Center for Clinical Wellness)
- an emphasis on convenience and privacy demonstrated through an automated, online booking system with text message and email confirmation as well as telehealth capabilities
- a specially designed space with a one-way entry/exit and private waiting area that minimizes visibility to promote privacy
Myth: There is no information about the providers at the Center for Clinical Wellness.
Busted: You can find out about the Rush Wellness team, including the providers at the Center for Clinical Wellness, at the Meet Our Team page on Inside Rush.