Welcome to Rush University! The Information Services team is excited to welcome you to the Rush community, and to support your learning through technology.
Learning Remotely at Rush – Find out the fundamentals of remote learning at Rush: how you’ll attend classes, take exams and connect with classmates.
E-Learning Guide for Students – This guide contains more in-depth information about commonly-used programs like Blackboard and Zoom, among others. It also has information about accessing Rush University Library services online.
Rush University Technology Overview – Find out all about the technology used at Rush University from recommended hardware, to Office 365, to required authentication security software.
The Technology Frequently Asked Questions section below covers many of the frequently asked questions that new students have about Rush University’s systems.
Initial system access is provided to students who are formally admitted to a Rush University program, and for students-at-large. This access is provided within two weeks of being admitted.
Students are provided access to the following systems within two weeks of being formally admitted:
Rush University Portal – Secure portal where you can:
View the status of your financial aid application
Review your financial aid award and accept or reject what is being offered
Register for classes
Confirm your tuition charges and pay your bill online
Submit updates to your mailing address
Provide emergency contact information
View campus news and events
Rush Email and Office 365 Applications – Your Rush email account is where you will receive all official communication from the University. It is important to review your inbox regularly.
Your Rush email account and all Microsoft Office applications are accessible from the same location.
You will receive access to the online learning management system and other critical systems as they become available for students.
You will receive an email in the personal email account that you used on your application for admission. This email will direct you to a secure application where you can download your account information, including your Rush network username, temporary password and Rush email account.
After downloading your account information, you will be directed to Office.com to reset your password. Once your password is reset, you can access the Rush University Portal, Rush email and Office 365 applications.
Students will be able to access their courses on the start date of the course unless the instructor makes it available earlier.
Your instructor will send you a welcome email telling you whether your course is in Blackboard or in Canvas. If you do not receive this email, please contact your instructor.
If you haven’t received a welcome email from your faculty, you can download and check this list of courses and which learning management system the courses will be taught for FA21 semester.
For additional information on Rush University’s transition to Canvas, please visit this webpage Canvas Information for Students.
All Rush students have access to a basic Zoom account. You can access your Zoom account at https://rush.zoom.us/.
You can download the app on mobile devices only (phone or tablet). It is recommended to use one device only because the “send me a push” option will be sent to the last known device used.
You can, however, call 3CLAS (312-563-2527) in the event you need to change your number, activate Duo on a new device or send a passcode to another device should you have any issues.
The barcode can be found on the webpage MyApps.Rush.edu when you first register for DUO.
Once you log in with your rush username and password, you will be prompted to register a device.
After registering your device, the QR Code will be displayed on your computer screen.
Note: Citrix Workspace is the application needed to access all applications hosted within Rush University’s Virtual Desktop Infrastructure.
You will need to have Citrix Workspace installed on your device to open any application available on MyApps.Rush.edu.
For Windows: https://tinyurl.com/2jn6svkf
For MacOS: https://tinyurl.com/y44b5msd
Yes. VDI can be installed on a tablet, PC, or MacOS device. VDI refers to Virtual Desktop Infrastructure which hosts a variety of virtual applications including your virtual Windows 10 Desktop (commonly referred to as My Rush PC).
In order to access any of the applications within VDI, you must install the Citrix Workspace application on that device. You can access VDI (which hosts My Rush PC) on any device that has an internet connection, a modern web browser and (Chrome, Firefox, Safari or Edge) can have Citrix Workspace installed on.
Once the Citrix Workspace is installed on your device, you can access My Rush PC through MyApps.Rush.edu. All the applications from this page will open so long you have Citrix Workspace installed on the device.
All Rush University students will have the ability to print wirelessly either from campus or at a remote location.
You can find detailed user information at the Cloud Printing User Guide.
The University Information Services office, also referred to as 3CLAS, is open Monday through Thursday from 7am to 7pm, and Fridays from 7am to 5pm.
You can call at 312-563-2527 or send an email to 3CLAS@rush.edu.
Your username is the same one provided to you by Rush within two weeks of your acceptance to the University. Most usernames are in the following format, first initial and up to seven characters of your last name (for shorter and common last names, numbers may be added at the end of your username ex: clewis34). If you’re unable to locate your username, please contact 312-563-2527 or send an email to 3CLAS@rush.edu for assistance.
That depends on what you are trying to access.
When your initial system access is ready, you will receive an email at the personal email account that you used on your application for admission. This email will direct you to a secure application where you can download your account information.
A portion of the password that you will use to access this portal includes the four numbers of a phone number you provided on your application for admission. Please try all phone numbers you might have used. This is the most common issue that students experience when trying to download their account information.
If you still cannot access this secure application, please send an email to Rush_Admissions@rush.edu for assistance. Please provide as much detail as you can, and screen grabs where applicable.
For all other technical issues with any other system, please contact the Information Services Help Desk (3CLAS@rush.edu or (312) 563-CLAS).
If you have technology questions, email 3clas@rush.edu or call (312) 563-2527.