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Complaint Resolution

Standard 668.43(b) under the Code of Federal Regulations requires an institution to make available to enrolled or prospective students a copy of the institution’s accreditation documents. RUSH University, as an institution authorized to provide postsecondary education in the state of Illinois by the Illinois Board of Higher Education, is committed to full compliance with federal regulations and standards and provides the University's accreditation documents for review.

Standard 668.43 (b) further stipulates that institutions must provide students or prospective students with contact information for filing complaints with its accreditors and with its state approval licensing entity and any other relevant state official or agency regarding a student’s complaint. Such complaints may include but are not limited to the following: alleged violations of state consumer laws, such as fraud and false advertising; alleged violations of state laws or rules relating to the licensure of postsecondary institutions; and complaints relating to the quality of education or other state or accreditation requirements.

RUSH University seeks to resolve all student concerns, and it is expected that students will fully use any or all of the University’s administrative procedures to address concerns and/or complaints in as timely a manner as possible. On occasion, however, a student may believe that these administrative procedures have not adequately addressed concerns. In those select cases the following contacts are provided below:

Complaint contacts by state and territory

Click the following links to view a list of all 50 state agencies and those for U.S. territories to which students can address complaints about their higher education experience, as well as the protocol for when to pursue this.