Common Website Editing Questions and Issues

Can’t see your changes?
Once you’ve done everything correctly, it will just take a little more time.

Whenever a change is published to a website, it takes some time for every device and every browser to catch up and begin displaying the latest version. It’s normal for this process to take up to 24 hours. Short delays are especially common if your change includes replacing a linked PDF file with a new version.

If you expected to see a change on the website and you don’t — or if you see it, but someone who asked you to make the update is reporting that it hasn’t changed — that means the web browser being used to view the site hasn’t fetched the newest version yet and you just need to give it more time. No action is necessary. You can run through this checklist just to be sure:

  • Did you make all the changes you wanted to make, and save your draft?
  • Did you go to the Moderate tab, check that the dropdown says “Needs review,” and click the Apply button?
  • After some time had passed, did you receive an automated email from Rush University notifying you that your page has a revision that has been published?
  • If so: Your edits are live on the website. Some users will be able to see them already. Everyone will be able to see them within approximately 24 hours. 

If more than a day has passed after your edits were published, or if you have any questions or concerns about your page updates, please feel free to reach out to Kate Allgeier for a status update.


Cropping, Resizing and Compressing

Adding photos to the website with large file sizes can significantly slow down a page’s load speed, especially on mobile devices. This is important because 53% of mobile users leave a page if it takes longer than three seconds to load. Additionally, Google has started using page load speed as a factor in ranking pages within its search results. For these reasons, if you submit a page edit that includes a photo with an unnecessarily large file size, I will ask you to resize and/or compress it. Below is a short video covering how to crop, resize and compress photos for the website.

Pasting text into the website

The RUSH University site has built-in formatting for text, which helps maintain a consistent look across all pages. When text is pasted into the site from an outside source (Word, Google Doc, email, etc.) the source’s formatting is often pasted in as well and it overrides the University site’s formatting. Check out the video below to see how you can paste text into the website without carrying over the source’s formatting.

Rejected page edits

Unfortunately, it’s very easy for a website editor to accidentally reject their own edit on the website. This will trigger an automated email notification saying that your revision was rejected, with no further explanation. Anytime a site administrator actually rejects a change, they will send you an email with an explanation. So, if you receive the automated rejection email and you don’t see an email from a site administrator shortly thereafter, you most likely rejected you own edit. The video below covers how this happens and how to avoid it. 

Editing “Core Faculty” pages

If you edit pages for a GME program or college, you may come across “Core Faculty” pages. These pages are unique on the website because they can’t be edited directly. Instead, faculty members are added and removed from these pages by editing a field within faculty members’ profiles. Check out the short video below to see exactly how this works.

Creating a “Team Page” Table with Photos

This video covers how to create tables with photos added to some of the cells, such as the one on this page. These tables are commonly used for “Meet Our Faculty” pages and “Meet Our Fellows/Residents” pages.

Using the Accordion Template

This video covers how to use the accordion template (such as the one used on this page), including how to add and remove sections from the accordion.

RUSH’s style guide

RUSH has a style guide that applies to all text on the RUSH University website. Please review this condensed version of the style guide (RUSH login required) and edit your content accordingly.

The most common style-related mistake made on the site has to do with how doctors are referenced. Please do not refer to anyone as “Dr. (Last Name)” in copy. Instead, the first mention of a doctor should follow this format: “Jane Smith, MD, PhD”. Subsequent references to the doctor will just include their last name. Here’s an example:

“Jane Smith, MD, PhD, associate professor in the Graduate College, helped develop a new student group for students interested in leveraging computer programming in research. Smith first joined RUSH University in 1993.”