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Frequently Asked Questions about Lotus iNotes Web Access

How do I access my email?

You access your new e-mail account on the Web only at

Your username is your full name. For example, if your name is Harry Potter, your username at is “Harry Potter” (do not type the quotation marks).

What is my initial password for iNotes?

Your initial password is your student ID number. Your student ID number can be found on your student ID card.

You should change your password immediately.

Password for notesmail: student ID number

What if I forget my password?

If you forget your password, you will need to call the Information Services Help Desk at (312) 942-HELP (2-HELP). The Help Desk can reset your password over the phone.

What Web browser should I use?

The preferred Web browser for Lotus iNotes is Internet Explorer 6.0. Lotus iNotes is not compatible with Netscape Navigator. If you use Netscape, you will be automatically redirected to the Lotus Domino e-mail system. The Domino system does not have the same functionality as the Lotus iNotes system. You will also be automatically redirected to Lotus Domino if you use a browser below Internet Explorer 5.0 or use a Macintosh computer.

You can download Internet Explorer for free from the Microsoft corporate Web site. Internet Explorer has been included with Windows operating systems on most new personal computers in recent years.

Lotus iNotes and Lotus Domino do not support America Online browsers or any other Internet Service Provider that has given you a Web browser. Please use only Internet Explorer for Lotus iNotes or Netscape Navigator for Lotus Domino.

You will need to open Internet Explorer and make sure that your connection to the Internet is not hampered or limited by your Internet Service Provider settings. If you have questions about this issue, call the Information Services Help Desk at (312) 942-HELP.

How do I change my password in iNotes?

Click on the Preferences option along the top of the iNotes Welcome screen.

Click on the Other tab.

Underneath Change Internet Password, click on the Change button.

Finally, enter your old password once and your new password twice. Click on OK.

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